I am aware of the need to maintain privacy and confidentiality. I always write in a diary about your child's day (which you take home) and discuss with you any issues or concerns.  

Complaints Policy

It is of great importance that any child care setting should run smoothly and that we work together in a spirit of co-operation in your child's best interests. I will make every effort to respond quickly and appropriately.

I encourage you to communicate with me on a day-to-day basis so that any issues can be resolved immediately.

Most problems can be solved on an informal basis. Where issues cannot be resolved in this way you should make a formal complaint in writing or by email, and I will investigate it further. I will inform you about the action(s) I will take as a result of the findings. If you are not satisfied with the response following your complaint or have an issue that you feel unable to discuss with me such as a child protection concern then you can complain in writing or by telephone to Ofsted (The Office for Standards in Education) with which I/we am registered at, at the following address:

Ofsted
Royal Exchange Buildings
St Ann's Square
Manchester M27LA 08456 014772

enquiries@ofsted.gov.uk